Quality and Safety

Quality and Safety

The Sydney Clinic for Gastrointestinal Diseases has a comprehensive quality and risk management program to monitor, assess, evaluate and improve the quality of patient care provided at the Clinic. An audit program for clinical and administrative systems and processes is in place.

We are committed to improving our service and providing quality care, without compromise.

We collect clinical data to ensure positive quality outcomes for our patients. We benchmark both internally and nationally, measuring and comparing the performance of our clinical outcomes, policies, processes and services, and identifying opportunities for improvement.

The Clinic has a Medical Advisory Committee, comprising of the Chief Executive Officer, visiting medical officers, the Director of Nursing, Practice Manager and Quality Manager. It meets twice per year and ensures compliance with all regulatory requirements, clinical practice and guidelines.

The Chief Executive Officer supports and enhances the skills of management and staff through actively providing support for professional development.
Approximately 90% of our nursing staff have successfully passed the examinations set by COGEN, the national organisation responsible for credentialling of gastroenterology nurses. It recognises the expertise and specialisation of advanced gastroenterology practicing nurses.

We involve our doctors, nurses, staff and consumers in developing a culture that is focused on safe, patient centred care and excellent clinical outcomes.

Consumer feedback is encouraged through regular patient/carer experience surveys, informal interviews, patient feedback brochures and an annual consumer focus group meeting.

We strive to provide the highest standard of infection control practices, and we encourage all staff, patients and visitors to contribute to this goal.
Infection Prevention and Control is a priority focus to provide safe practices and a safe environment. We comply with the infection control policies and standards of GESA (Gastroenterology Society of Australia) and GENCA (Gastroenterology Nurses College of Australia) plus the national standards (AS 4187:2014) for sterilisation and all processes involved with medical equipment.

All our nursing and central sterilising services department staff have successfully completed the GENCA sterilisation and reprocessing course. This course incorporates infection control principles and work place health and safety practices. Our sterilisation processes and controls are regularly internally audited to ensure compliance with the highest standard.